Pickup Policy
Space Pocket is reserve-online, pay-in-person. Here's how it works.
1. Reserve online
Add squishies to My Pocket and reserve them. Your order number (for example SP-00012) appears on screen and in your confirmation email. We hold your items for 3 days.
2. We arrange a time
After you reserve, we'll email you to agree on a pickup time. Just reply to that email. Please check your inbox (and your spam folder).
3. Meet us at Sherbourne Station
Pickups happen at Sherbourne subway station (TTC Line 2, Bloor–Danforth), at the meeting point shown on the map below.
4. Check before you pay
Take a good look and a test squeeze. You'll answer a few quick questions about your items. If anything is damaged or missing, tell us before paying and we'll sort it out.
5. Pay in cash
We take cash only (CAD). Please bring the exact amount if you can.
6. Sign and go
You confirm the handover by typing your full name on our device or your phone. You'll get a copy in My Space.
If you can't make it
We'll send a reminder about 24 hours before your reservation ends. If your reservation isn't picked up within 3 days, it expires and the items go back on sale. If you need a little more time, reply to our email before the 3 days are up and we'll try to help.
Under 18?
Ask a parent or guardian before reserving. When you reserve, you confirm that they've said yes. We recommend younger customers come to pickup with a parent or guardian.
No Exchanges or Refunds Policy
All sales are final. Space Pocket does not offer exchanges or refunds for change of mind, personal preference, or unwanted purchases. Customers are encouraged to inspect their products carefully before completing payment and accepting their orders. This policy does not limit any rights or remedies available under applicable Ontario consumer protection laws, including those relating to defective or misrepresented products.